Patrick Ryan Associates

Patrick Ryan Associates were working towards ISO 9001 certification but had reached a point of frustration. Progress with their previous consultant had stalled, discussions lacked clarity, and the process was starting to feel unnecessarily complex and unproductive.

They recognised that the approach wasn’t working. After serious consideration, they made the decision to pause, reset, and begin again with fresh support.

That’s when they approached Meggan to support them complete the implementation of ISO 9001.

Meggan knew from the outset there had been issues before she was appointed. Initial discussions with the team highlighted where their exasperation had crept in, and she knew straightaway she could help.

Her focus needed to be on listening intently and truly understanding how Patrick Ryan Associates operated day-to-day – what their business really looked like. This revealed that, with unhelpful guidance, they had been trying to force a generic system into place. Instead, Meggan used her usual, proven techniques. She took time to simplify conversations, strip back unnecessary complexity, and rebuild their confidence in the ISO 9001 process.

Key throughout her time at PRA were clear communication, flexibility, and a practical, business-first mindset. It was critical to ensure the team always understood why something was needed, not just what was required.

Brookfields Consultancy (now known as isoLogic) supported Patrick Ryan Associates in restarting their ISO 9001 journey with a clean, structured approach. Processes were clarified, documentation aligned to the reality of the business, and the requirements of the standard were translated into something manageable and achievable.

The focus remained firmly on building a quality management system that supported the business, rather than one that felt like an administrative burden.

The difference was immediate. What had previously felt confusing and stalled became clear, structured, and achievable. The ISO 9001 journey moved forward with renewed momentum, stronger engagement, and a far better understanding across the business.

Most importantly, the process felt supportive and collaborative, giving the team confidence that they were on the right path.

Meggan’s relationship with Patrick Ryan Associates has continued beyond certification. She continues to support them as their business evolves and expands.